Live Call Nudges for Upsell & Cross-Sell
AI analyzes ongoing conversations and provides instant suggestions for relevant product recommendations, bundle offers, and promotions—driving higher cart value and revenue.
Omnichannel Personalization with AI-Powered Insights
Deliver personalized shopping experiences and boost agent productivity across stores and digital platforms
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Trusted by Top Enterprises Globally
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How Darwix AI Helps Retail
Agent Assist
Empower retail associates and contact center agents with intelligent real-time assistance and AI-driven response suggestions to enhance customer experience and boost sales.
Real-Time Guidance for In-Store Associates
Equip store staff with AI-powered insights on inventory availability, customer preferences, and personalized product recommendations—enabling faster assistance and superior in-store experience.
Equip store staff with AI-powered insights on inventory availability, customer preferences, and personalized product recommendations—enabling faster assistance and superior in-store experience.
Agent Automation
Streamline retail operations with Darwix AI’s intelligent automation, ensuring faster processes and personalized customer engagement at every touchpoint.
Automated Sentiment Mapping
AI tracks and analyzes customer sentiment across calls, chats, and in-store interactions in real time—triggering personalized responses, escalations, or special offers to improve satisfaction and retention.
AI tracks and analyzes customer sentiment across calls, chats, and in-store interactions in real time—triggering personalized responses, escalations, or special offers to improve satisfaction and retention.
Customer Feedback & Review Automation
Automatically collect, analyze all conversations and take further decisions with sorted and well visualized data.
Automatically collect, analyze all conversations and take further decisions with sorted and well visualized data.
Gen AI Scoring
Unlock actionable retail insights with Darwix AI’s advanced AI-powered analytics, delivering real-time intelligence to optimize customer engagement and sales performance.
Demand Forecasting & Stock Scoring
Predict demand patterns for specific products and score inventory health using AI-driven insights, helping retailers optimize stock levels and avoid overstock or stockouts.
Predict demand patterns for specific products and score inventory health using AI-driven insights, helping retailers optimize stock levels and avoid overstock or stockouts.
Predictive Churn & Engagement Scoring
Identify at-risk customers likely to churn and those most likely to re-engage through AI-driven behavioral analysis, enabling proactive retention campaigns and personalized outreach.
Identify at-risk customers likely to churn and those most likely to re-engage through AI-driven behavioral analysis, enabling proactive retention campaigns and personalized outreach.
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Proven Impact
25%
Improved agent productivity
India’s leading D2C jewelry brand
20%
Manual QA efforts reduced
Real-time automation