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How Top Brands Harness Darwix AI to Supercharge Sales and Redefine Customer Experience

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Leading Fitness Company in UAE

Fitness

Real-Time Customer Sentiment Analysis

Multilingual Support with GenAI

Omnichannel Conversation Intelligence

24/7 AI Chat & Voice Agents

Key Challenges

A leading fitness company in the UAE faced a surge in customer escalations, overwhelming support teams and causing delays in response times. Without automation or real-time tools, agents struggled with inefficient workflows, inconsistent service, and longer handling times.

Alexey Nastenko

Adopting real-time agent assist and upgrading to intelligent automation has truly transformed how we engage with our customers. Our support team is now more efficient, empowered, and responsive, delivering consistent and proactive service across every interaction. This shift has significantly improved both agent performance and customer satisfaction.

22

%

Faster response time

15

%

Decrease in support escalations

Key Challenges

A leading BFSI institution in the UAE faced delays in credit approvals due to manual workflows and inconsistent agent performance. The lack of standardized compliance checks led to frequent false rejections, while missed steps in the sales and compliance process created regulatory risks and revenue loss.

Umer Farooq

Darwix AI has transformed our credit approval process by bringing real-time visibility, stronger compliance, and more consistent agent performance. Their smart assist tools have helped us streamline operations and deliver a significantly better customer experience.

7

%

Decrease in Credit Approval TAT

10

%

Improvement in Agent Productivity

Leading UAE BFSI: Accelerating Credit Approval

Landing BFSI

AI Coaching for Continuous Agent Improvement

Real-Time Agent Assist & Smart Nudges

Automated Quality Assurance & Insights

Predictive Escalation Management

Explore the Solutions trusted by enterprises across 4 nations already!

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GIVA

India’s fastest growing D2C jewelery brand

Retail

Real-time evaluation & Automated QA

GenAI-Based Content Suggestions

Live in call nudges to agents

GenAI powered customer query handling

Key Challenges

GIVA: India’s fastest growing D2C jewellery brand faced rising escalations & poor CSAT as they chased omni-channel success across 150+ stores & booming online growth!

Anirudh Kudva

Senior Vice President
,
GIVA

Our experience with Darwix AI has been truly exceptional. The platform significantly boosted our retail staff’s productivity, and the AI-driven tools made content creation faster and more engaging. Darwix AI stands out with its gamification features and real-time AI sales chatbot-making learning and selling seamless.

11

%

Increase in agent
productivity

15

%

Increase in CSAT

Key Challenges

One of India’s leading HFCs faced challenges in improving conversion and win rates while struggling to optimize turnaround time (TAT). Inefficiencies in sales execution and delays in the credit process were impacting overall performance and customer satisfaction.

Sameer Jadhav

Darwix AI has redefined how we deliver compliance training. The platform’s AI-generated micro-learning content keeps our teams informed, engaged, and audit-ready without the usual overhead.

8

%

Reduction in False Rejection Rate

19

%

Decrease in TAT

Aditya Birla Housing Finance Limited

One of India’s leading HFCs

HFC

Real-time Agent's Performance evaluation & Automated QA

Omnichannel Conversation Intelligence

Real-time Agent Assist & Smart Nudges

GenAI powered Sentiment Analysis

Explore the Solutions trusted by enterprises across 4 nations already!

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One of India’s leading Tractor brand

Automobile

Automated QA & Compliance Monitoring

GenAI-Based Content Suggestions

Live in call nudges to agents

GenAI powered customer query handling

Key Challenges

One of India’s leading tractor brands faced challenges in boosting conversions and improving turnaround time, while also struggling with low dealer walk-ins. Inconsistent customer engagement and lack of timely follow-ups led to missed opportunities and underutilized dealer networks.

Sandeep Sinha

The AI sales assistant on Darwix AI has been a game-changer for our field agents. Real-time support and simplified product explainers have led to faster conversions and higher confidence in client meetings.

9

%

Increase in Dealer Walk-in

13

%

Decrease in TAT

Key Challenges

One of India’s leading MSME finance companies struggled with high lead slippages from inconsistent sales pitches, delayed turnaround times due to manual processes, and limited visibility into agent performance, making it hard to drive conversions and coach teams effectively.

Arvind Kapil

Darwix AI's platform has brought a remarkable shift in how our sales teams engage with customers. With real-time guidance and multilingual support, we've seen more consistent communication, faster decision-making, and a clear improvement in how leads are managed across the funnel. It's helped us drive better outcomes with greater efficiency.

11

%

Decrease in lead slippages

14

%

Decrease in TAT

 A Leading MSME finance company

MSME

Real-time Agent Assist

Automated Scoring and Coaching

Real-time customer sentiment analysis

GenAI powered customer handling

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Vijay Agicha
Head Of Strategy
Naman Sarawagi
Founder
Tarun Tiwari
Director
Product Management
Sushant Roy
Co-Founder
Abhishek Ayyagari
Product Head
Mekin Maheshwari
Founder & CEO
Suhas Motwani
Founder & CEO
Vaibhav Vardhan
Founder & CEO
Sanchay Gupta
Associate Director of Products
Vivek Yelisetti
Associate Partner
Shweta Rani
Senior Operations Executive
Sabhareesh Muralidaran
Senior Operations Executive
Sharath Ramesh Iyengar
Founding Team
Adesh Ladha
Associate Director
Aabhinandan Chatterjee
Global Head Of Talent
Harsh Choudhry
Head of Strategy
Nikhil Jois
Head Of Growth
Amit Kulkarni
Senior Director
Bhavishya Chauraisa
Co-Founder
Rajat Gupta
Head Of Strategy and Finance
Vipul Choubey
Head of Product
Pinak Dattaray
Founder
Vijay Agicha
Head Of Strategy
Shashi Bakshi
Senior Principal
Tarun Tiwari
Director
Product Management
Sushant Roy
Co-Founder
Abhishek Ayyagari
Product Head
Mekin Maheshwari
Founder & CEO
Suhas Motwani
Founder & CEO
Vaibhav Vardhan
Founder & CEO
Sanchay Gupta
Associate Director of Products
Vivek Yelisetti
Associate Partner
Shweta Rani
Senior Operations Executive
Sabhareesh Muralidaran
Senior Operations Executive
Sharath Ramesh Iyengar
Founding Team
Adesh Ladha
Associate Director
Aabhinandan Chatterjee
Global Head Of Talent
Harsh Choudhry
Head of Strategy
Nikhil Jois
Head Of Growth
Amit Kulkarni
Senior Director
Bhavishya Chauraisa
Co-Founder
Rajat Gupta
Head Of Strategy and Finance
Vipul Choubey
Head of Product
Pinak Dattaray
Founder
Vijay Agicha
Head Of Strategy
Shashi Bakshi
Senior Principal
Tarun Tiwari
Director
Product Management
Sushant Roy
Co-Founder
Abhishek Ayyagari
Product Head
Mekin Maheshwari
Founder & CEO
Suhas Motwani
Founder & CEO
Vaibhav Vardhan
Founder & CEO
Sanchay Gupta
Associate Director of Products
Vivek Yelisetti
Associate Partner at
McKinsey & Company
Shweta Rani
Senior Operations Executive
Sabhareesh Muralidaran
Senior Operations Executive
Sharath Ramesh Iyengar
Founding Team
Adesh Ladha
Associate Director
Aabhinandan Chatterjee
Global Head Of Talent
Harsh Choudhry
Head of Strategy
Nikhil Jois
Head Of Growth
Amit Kulkarni
Senior Director
Bhavishya Chauraisa
Co-Founder
Aniket Patki
Senior Director
Rajat Gupta
Head Of Strategy and Finance
Vipul Choubey
Head of Product
Pinak Dattaray
Founder

Darwix Ai is enabling large distributed sales and cx teams to create 5x impact

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