Score Conversations. Elevate Decisions.
Darwix AI’s GenAI Scoring instantly transforms every customer interaction into measurable insight, using a real-time scoring engine that evaluates voice and chat engagements to surface intent, urgency, and deal readiness—empowering your teams to prioritize smarter, close faster, and act with confidence.
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Analyze conversations intelligently to prioritize and act with confidence
GenAI-Powered Performance Evaluation
Auto-score all voice and F2F interactions on SOP, sentiment, pitch, objections, and closure.
Real-Time Skill Gap Detection
Spot agent strengths and gaps instantly for targeted, data-driven coaching.
Adaptive Scoring Benchmarks
Use top-performer patterns to refine scoring for context-aware, evolving evaluation.
Channel & Campaign-Specific Scoring
Customize scoring for inbound, outbound, chat, and F2F to ensure precision across channels.
Multi-Dimensional Agent Scoring
Score conversations on empathy, accuracy, tone, compliance, and product knowledge with GenAI.
Actionable Dashboards & Agent Reports
Deliver real-time scorecards with feedback, trends, and coaching prompts to close gaps fast.
Equip every rep with the right words and winning pitch
Real-Time Sales Enablement Powered by Darwix Intelligence & ATHENA Nudges
Darwix Sales Enablement Intelligence ensures every rep is fully aligned with the right messaging, compliant with verification protocols, and equipped to pitch with precision.
With real-time guidance from ATHENA, reps receive smart nudges to confirm key details, cross-check decision-makers, and deliver high-impact communication—boosting confidence, consistency, and close rates across every interaction.
AI-powered coaching for better conversations
Real-time verification prompts
Sales readiness tracking and LMS insights
Measure what matters. Optimize every rep’s impact.
Turn Nudge Engagement into Actionable Intelligence
Darwix AI Nudge Analytics tracks how reps interact with real-time guidance—identifying who adopts, who ignores, and how those choices impact call quality and business outcomes.
With built-in performance scoring and live activity tracking, managers gain a clear, data-driven view to coach smarter, eliminate blind spots, and elevate team performance with precision.
Real-time nudge adoption tracking
Scorecards tied to behavioral engagement
Identify coaching opportunities instantly
