Built for BFSI·Powered by an in-house SLMOne BFSI brain. Voice Automation, agents, and field in lockstep.
Darwix orchestrates the Sherpa field call, the parallel voice campaign and a hundred back-office agents from a single proprietary stack. Real-time tokens flow into an in-house SLM that learns from every interaction.
The Darwix stack
Omnichannel layers,
one proprietary brain.
Most vendors sell you one of these. Darwix is the only place all three are built in-house, and each layer feeds the next on every conversation.
Real-time intelligence
Proprietary BFSI tokens for risk, intent, sentiment and compliance, extracted live from every conversation.
Agentic suite
Voice agents and non-voice agents (CRM, LOS, comms) act on those tokens before the call ends.
BFSI Small Language Model
The SLM at the core. Trained on 4M+ Indian enterprise calls. Each interaction gets sharper from the previous one's experience.
Live field intelligence
One meeting. Multiple actions firing simultaneously.
AGENT
00:09
Sir, your loan-against-property welcome - disbursement of INR 42 lakhs, correct?
CUST
00:18
Haan sahi hai. Lekin EMI date thodi late kar sakte ho? Salary 7th ko aati hai.
+ Nudge
EMI shift policy permits 5-12. Offer 10th. Confirm via WhatsApp.
AGENT
00:35
Bilkul, EMI date 10th set kar deti hoon. Approval message WhatsApp pe aayega.
CUST
00:54
Theek hai. Aur sanction letter bhi bhej dena.
+ Nudge
Auto-trigger sanction_letter_v3.pdf via WhatsApp template.
AGENT
01:03
Of course sir. Bhej rahi hoon abhi.
BFSI tokens streaming to SLM
| Params | 3.7B |
| Calls trained | 4.2M |
| Inference p50 | 74ms |
| Inference p99 | 312ms |
| Nudges live | 4 of 4 |
| Hosting | VPC - in-region |
No tenant data leaves your VPC. Model updates shipped as delta weights.
Trusted by Top Enterprises Globally
Proprietary BFSI SLM
Each interaction gets sharper from
the previous experience.
Voice intent → field nudges → ops actions → SLM training. The flywheel compounds with every call.
Voice intent
62 BFSI objection patterns, 22 Indian languages, code-switch native. Tagged in real time.
Field nudges
Live prompts during in-person Sherpa calls, scoring agents on script, compliance, and tone.
Agentic ops
Auto-CRM, auto-LOS, auto-SR - every BFSI workflow wired before the call ends.
SLM flywheel
Each interaction feeds proprietary tokens back to the SLM. Three months in, the model knows your customers.
BFSI Scenarios in Production
Built for one industry.
Tuned to many sub-verticals.
Home Loan & MSME Underwriting
Sherpa briefs underwriters live with key checks and cues.
Insurance Customer Profiling
Sherpa captures details live with profiling and eligibility cues.
Lending · Field Visit & Loan Repayment
Sherpa briefs RM live risk band, nudges, opportunity scoring insights.
Asset Verification Visits
Sherpa supports field visits with asset checks, prompts, and on-the-spot verification and updates.
HNI Wealth Management
Sherpa briefs the RM live during portfolio reviews. Risk band, last quarter's nudges, opportunity scoring.
NPA & Collections
Voice agents soft-collect at scale, escalate to field via Sherpa only when negotiation needs a human.
Branch Banking Insurance
Cross-sell at the teller window, real-time eligibility, KYC pre-fill, compliance checks all baked in.
HNI Proposal Creation
Sherpa briefs RMs live with portfolio signals, client goals, risk bands, and opportunity cues.
And many more sub-verticals...
This is what buys
you 12x productivity and 8x more value on field.
Most BFSI vendors give you a feature. Darwix gives you a stack, proprietary tokens, agentic suite, in-house SLM that compounds every quarter your customers stay on the platform.
Agent Productivity
Field Value
Cycle Time
Conversion Lift
Explore the suite
Multiple agents. One brain.
Sherpa
Physical AI assist. Live nudges, scoring, transcripts during in-person BFSI conversations.
Add many more...
How the products work together
One conversation. Every system in motion.
Sherpa
At the client site - field visit
14:08 Customer: "We need to settle..."
14:08 Sherpa - EMI shift, band 4
Live face-to-face capture. Contextual prompts in-ear. Rich fidelity consumer signals from every visit.
Voice agent
Reminders - Confirm - Follow-Ups
The silent connective tissue. Branch-visit reminders, confirmation calls, follow-throughs, placed at scale, exactly when needed.
Nova
At the branch - Assisted visit
Branch-officer-side assist with everything Sherpa captured plus everything voice confirmed. Real-time fulfilment, structured capture.
Consumer journey progressed.
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