Agent Assist

Darwix AI Assist delivers contextual content, competitive intelligence, and real-time enablement within your CRM. Empower reps with everything they need—when they need it.

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The intelligence engine powering your GTM strategy

Real-Time, Multilingual Omnichannel GenAI

Real-time GenAI nudges across channels and languages for consistent pitches & superior customer experience.

GenAI-Driven Compliance Support

GenAI-powered checklists and nudges ensure agents never miss steps—reducing slippages and false negatives.

Real-time GenAI tips from CRM/LOS.

Integrate with CRM/LOS to auto-fill forms, surface next-best actions, and trigger GenAI prompts.

GenAI-Powered Conversational Intelligence

Track sentiment, objections, and compliance in F2F talks for smart, real-time redirection.

Sherpa AI: GenAI x IoT for F2F Sales

Sherpa AI brings real-time GenAI assist to in-person talks via an IoT-powered device.

Post-Call GenAI Coaching & Feedback

F2F and calls are scored and analyzed to train GenAI—turning top-agent insights into nudges and playbooks.

How Darwix AI Drives Powerful Solutions

1

Capture the conversations

  • Multilingual
  • Zero latency
  • Voice & voice + video
  • Harnessing IoT x GenAI
  • Integrated app and dashboards

2

GenAI powered analysis

  • Multilingual insights with SOP adherence
  • 360° scoring
  • Cross-category intelligence
  • Sentiment Analysis
  • Flags weak interactions
  • Flags missed opportunities
  • Detects false negatives
  • Detect dropped deals

3

GenAI powered analysis

  • Real-Time Multilingual Corrections
  • Enables runtime corrective actions
  • Minimizes slippage, leakage, and escalations
  • Leadership Insights
  • High fill-up accuracy
  • Audio synced with underwriting logic

Guide the Right Conversations in Real Time

Empower agents with live insights, coaching tips, and compliance alerts.

Darwix Live Assist monitors customer interactions as they happen—flagging compliance risks, offering contextual nudges, and scoring call quality instantly.

Whether it’s correcting misleading language, suggesting better product positioning, or surfacing live coaching tips, Darwix ensures every rep delivers a compliant, impactful experience.Stay compliant. Stay effective. Stay ahead.

Understand Every Conversation. Guide the Next Move.

Real-time voice intelligence that drives better responses and outcomes.

Darwix Voice Intelligence actively listens to live customer interactions—transcribing and analyzing conversations as they happen.

With real-time nudges, multilingual support, and policy-based suggestions, agents are empowered to respond faster and more effectively.From onboarding to support and sales, every moment becomes actionable insight.

Live transcription with translation

Contextual nudges based on conversation flow

Policy adherence alerts and training prompts