June 16, 2025

Accelerating Credit Approvals for a Leading UAE BFSI with Darwix AI

A top BFSI institution in the UAE partnered with Darwix AI to streamline credit approvals and enhance sales productivity. By leveraging real-time conversational intelligence and multilingual smart assist, the company...

Challenge

Delays in Credit Approval Processes

Manual workflows and inconsistent agent performance led to prolonged turnaround times, slowing down credit approvals and negatively impacting customer experience.

‍

High Incidence of False Rejections

Lack of standardized compliance checks and pitch adherence led to errors in evaluation, resulting in inaccurate or unjustified credit rejections.

‍

Inconsistent Compliance & Sales Execution‍

Agents often missed critical steps in the compliance checklist and credit pitch flow, leading to quality gaps, regulatory risks, and missed revenue opportunities.

‍

How Darwix AI solved it!

Real-Time Evaluation & Automated Quality Checks

Darwix enabled instant review of every customer interaction, flagging compliance gaps and missed steps in real time. This helped standardize agent performance, improving both speed and accuracy of credit assessments.‍

‍

Live Mapping of Pitches Against LOS Data

By continuously mapping conversations to Loan Origination System (LOS) data, Darwix ensured agents stayed aligned with product criteria and approval protocols—leading to an 5% reduction in false rejections and more consistent decisioning.

‍

Smart Agent Assist & Performance Insights

Darwix provided agents with dynamic nudges to complete compliance checklists and improve pitch quality. The platform also identified top and bottom performers, highlighting skill gaps and driving coaching efforts—resulting in a 7% reduction in credit approval TAT.

7

%

Decrease in Credit Approval Turnaround Time (TAT)

5

%

Reduction in False Rejection Rate

9

%

Increase in First-Time-Right Credit Submissions

10

%

Improvement in Agent Productivity

We would love to
hear from you

Share your contact details with us and learn how Transform+ can help you get to the next level.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.