Built for BFSI·Powered by an in-house SLMBuilt for India's regulated stack.
India's BFSI regulators don't write footnotes. Neither do we.
Darwix is built from model to deployment on the most demanding regulatory frameworks in the country: RBI data localisation, the 2025 outsourcing directions, the DPDP Act, and the REE-AI governance framework.
Certifications section
Eight frames. Audited annually.
A robust compliance backbone built on globally recognized frameworks, independently audited each year to ensure security, availability, and regulatory alignment at scale.
SOC 2 TYPE II
Audited annually
Independent third-party attestation across security, availability, confidentiality.
ISO 27001
Certified ISMS
Information security management system across people, process, platform.
DPDP ACT
Consent + masking
Aligned with India's Digital Personal Data Protection Act purpose limitation, masking, retention.
RBI · 2018 PDL
Payment data India-only
Payment system data stored within Indian boundaries per RBI's 2018 directive.
RBI · 2025 OUTSOURCING
Supervisory access
Aligned to the 2025 Outsourcing Directions supervisory access, exit transition, audit.
FREE-AI
Governance trail
Aligned with the emerging FREE-AI framework for responsible model governance in BFSI.
IRDAI MITC
Verbal disclosure trail
Captures and audits IRDAI Most Important Terms & Conditions disclosures verbal + written.
TRAI · DLT
DND + consent
DND scrubs, DLT-template messaging, attempt caps, time-window enforcement on every dial.
Trusted by Top Enterprises Globally
Platform Guarantees
Six guarantees. Built into the platform.
Six core assurances are deeply embedded into the platform architecture, continuously measured and benchmarked to deliver consistent, reliable performance across every deployment.
Data Residency
Every byte of customer payment data lives on Indian soil RBI 2018 Payment Data Localisation directive. On-prem, VPC, or sovereign cloud. Your choice. Never US-routed.
Consent Framework
Granular customer consent capture purpose, retention, withdrawal. DPDP-aligned, IRDAI-aligned, TRAI-aligned. One trail across voice, SMS, WhatsApp.
Supervisory Access
RBI 2025 Outsourcing Directions compliance your regulator gets read access to controls, logs, and audit trails. Exit transition is rehearsed quarterly.
Model Governance
FREE-AI aligned governance model lineage, training-data provenance, drift monitoring, override audit. Your CISO gets a dashboard. Your regulator gets the trail.
PI Masking · Live
Mobile, Aadhaar, PAN, DOB masked from transcript and replay both at speech time and at storage time. Live PI shield indicator visible to the agent.
Encryption + Key Mgmt
AES-256 at rest, TLS 1.3 in transit. Customer-managed keys (BYOK / HYOK) supported. Role-based access, just-in-time admin, MFA everywhere.
What the audit trail looks like
Every call leaves a trail your auditor will read in plain English.
Every interaction is automatically translated into a clear, human-readable audit trail, giving regulators and auditors full visibility without the need to decode complex system logs.
Call Details
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